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Account Balance

Your Nearbase account has a cash balance — a prepaid credit balance you top up manually. When a payment is due (instance creation or monthly renewal), Nearbase deducts from your balance first before charging your saved card. Keeping a balance topped up means renewals are processed instantly without requiring a card charge each month.

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Topping Up

  1. Go to Billing in the console sidebar.
  2. Click Add Balance (or Top Up).
  3. Select an amount and complete the Stripe Checkout flow.
  4. Your balance is updated immediately after the card charge succeeds.
Top-ups are processed via Stripe and appear on your bank statement as a Nearbase charge.

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Viewing Your Balance

Your current balance is displayed at the top of the Billing page. The balance panel shows:
  • Cash balance — funds you have topped up
  • Promo credits — any promotional credits applied to your account

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Promotional Credits

Promo credits are issued by Nearbase (for example, during a promotion, referral, or as a goodwill credit). They behave similarly to cash balance but with two differences: Promo credits are consumed before cash balance. Any unused promo credits expire on their expiry date and cannot be recovered.

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Transaction History

Every balance movement — top-ups, subscription charges, prorated refunds, and promo credit grants — is recorded as a transaction. To view your full transaction history:
  1. Go to Billing → Transactions in the console.
  2. Transactions are listed in reverse chronological order.
  3. Each transaction shows the amount, type, date, and a link to the Stripe receipt (where applicable).

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Refunds

When you delete an instance before the end of its billing period, the unused portion of the subscription fee is returned to your cash balance as a prorated refund. See Instance Lifecycle for details. Refunds from Stripe (e.g., disputed charges) are handled separately and may take 5–10 business days to appear.